A base digital product is our foundational digital offering that serves as core version of all our service offering. It helps us understand who you are and what is more important to you. A base digital product has all the essential features and functionalities we consider very important to you and your brand or portfolio objective. While it is a starting point, it can also be a standalone product if you do not want to subscribe for any customizable digital service offering in addition to it.
A customizable product is our service offering you can modify or personalize to fit your specific needs. We understand that one size doesn't fits all even though we have tried to pull what we consider as the essential in our base products for you. We have referred to it as customizable service offering as it gives you the freedom to decide what additional services & functionality works best for you.
A strategic review of your portfolio or brand is a deep analysis of your current digital presence to ensure it aligns with your goals, audience, and industry trends. It helps us identify gaps, opportunities, and areas for improvement so you can make informed decisions about your brand's growth. It is our first deliverable in every of our base product as it tells us where we should focus so that we can get you an unmatched result. This review is carried out by experienced researchers whose primary objective is to dig out the strengths, weaknesses, opportunities, and threats to your brand or portfolio.
At Macpeniel, we operate a subscription based model that allows you to pay a token periodically for operating and managing all your brand online. Instead of a one-time service, we offer continuous support, updates, and management to ensure your brand assets stays active, relevant and effective online. You don't have to pay any large upfront cost and you get to access adaptable digital services that would have cost you more with a one-time service.
A subscription-based service ensures that your portfolio, brand, and digital presence stay updated, relevant, and optimized over time—unlike a one-time service, which offers a single deliverable without ongoing improvements. Now you don't have to worry about maintenance or management of your digital assets, with a subscription, you don’t just get a service—you get a long-term partner dedicated to building and maintaining your digital success! We haven't even mentioned how incredibly affordable it can be compared to one-time service.
No problem at all! If you already have an existing website or some of the features we offer, we can still enhance and optimize what you have. Our dedicated digital officer will work with you to see how we can seamlessly integrate our services with your current setup. In many cases, this can even mean lower costs for the base digital product. However, to ensure maximum security and regular maintenance, we’ll need to move your website and domain to our secure hosting. This is the best way we can protect and manage your digital assets. Since our services are fully customizable, we’ll build on your existing assets to make sure they evolve with your needs.
Yes, we offer a free consultation to help you understand how our services can benefit your business or personal brand. During the consultation, we’ll discuss your goals, review your current digital assets, and outline how our subscription plans can be customized to fit your needs. While we don't offer a free trial, our consultation is designed to give you a clear picture of the value we provide and how we can support your long-term success. If you’re interested, feel free to schedule your free consultation today! We’re here to help you get started.
Yes, you will have full ownership of all your digital assets, including your website, content, and branding materials, once your contract is complete. We provide the tools and services to help you create, manage, and optimize your assets, but you’ll retain full ownership and control only after the contract ends. If you choose to move your digital assets after the completion of your contract, we’ll ensure a smooth transition at no extra cost. However, if you wish to transfer your assets before the contract ends, you can discuss this with your dedicated digital officer. After consulting with our business development team, we’ll determine the cost to close your contract early, allowing you to take full ownership of your assets. Our goal is to help you grow and manage your digital assets while ensuring you maintain complete control and ownership.
You can easily communicate your requests and updates through several channels, including email at support@macpeniel.com, our direct phone line at +44 330 043 7303, or by messaging your dedicated digital officer through the platform provided in your project workspace. We ensure that staying in touch is simple, so we can address your needs promptly and efficiently.
Our subscription-based digital solutions are designed for businesses, professionals in different industries, jobseekers, Nonprofits, and other entities who require digital solutions. We want to enhance their online presence, build their brand, and help them stay competitive in the digital space.
Getting started with our subscription-based digital services is quick and hassle-free! You start by choosing your plan, then make the necessary payment after which we will create your project workspace from where we both coordinate every operation on your brand.
Yes! You can order as many base products as you like but you can only order one base product for each portfolio/brand. For instance, you cannot order the business brand booster twice for the same business but can order it for another business.
Our primary focus is on subscription-based services, which allow us to provide all our clients with ongoing support, updates, and maintenance of all their digital assets under our care. If you have specific order requests that may not have been covered by our existing model, you may speak with our Business Development Team through email at support@macpeniel.com and we will certainly get back to you.
Card payments are confirmed almost immediately via email. Other payment methods may take longer to confirm. Regardless, you will always get a confirmation email as soon as your order is complete.
Certainly! You can order over the phone as an account will be created for you over the phone; however, you will be required to log into your account to make the necessary payment as we do not process payments over the phone.
You can amend your order within 6 hours of confirmation. After 6 hours, amendments may still be possible, but only if your dedicated digital officer confirms they can be accommodated.
The duration of your contract is clearly outlined on the product page for the service you select. Except for the Jobseeker's Portfolio Booster, which has a 12-month contract, all our subscription plans are for a 24-months period or more. While you have the option to cancel before your contract ends, please note that early cancellation will incur a one-time fee for the remaining months of your contract. Regardless and considering the quality of our service offering, we are confident that you will never want to cancel your contract with us.
Yes, definitely! Our system is set up to automatically continue your subscription after the completion of your contract, so you don’t need to take any action. We will notify you in advance, and you’ll have the option to extend or adjust your plan according to your needs. If you wish to continue without any interruptions, we make the renewal process smooth, ensuring your digital assets remain up-to-date and well-managed. After your contract ends, you can easily transfer your digital assets from us at no additional cost.
Your monthly subscription begins at the end of the first month after you make the payment for the base digital product. The payment for the base digital product covers the initial setup cost, not the subscription fee. Once you've decided on your customized deliverables, we will set up your monthly subscription. Rest assured, you'll start receiving the benefits of your customized services right away, even before your first subscription payment is due.
Once your subscription begins, you won't be able to switch plans. However, you can customize certain deliverables by discussing your preferences with your dedicated design officer. They will assess the possibility of adjustments after consulting with the relevant team.
No, there are no hidden fees or additional costs. The price you see for your base digital product selected is what we charge you and the price you discuss for your customized subscription is what you have decided with us after your strategic portfolio review. We’re transparent about our pricing, and any extra costs (such as for early cancellation or custom requests outside your plan) will be clearly communicated upfront.If you ever have questions about the cost of a service or potential fees, feel free to reach out. We're happy to clarify! 😊. Our subscriptions are inclusive of taxes and you do not need to pay additional fees for tax.
We offer a range of secure payment options to make subscribing to our services as convenient as possible. Currently, we accept Credit and Debit Cards (Visa, MasterCard, etc.), Bacs Direct Debit, Google Pay, and Apple Pay. We’re constantly working to expand our payment options for your convenience. All transactions are processed securely, ensuring a smooth setup so you can begin enjoying your subscription benefits right away. If you have any questions or need assistance with payment methods, don’t hesitate to reach out to us!
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